FAQ

Will there be sales tax added to my order?

We are required by law to charge sales tax on all orders

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Are there more sizes available than what’s shown on the website?

Most likely the sizes you see on the website are all that we have available but we often get new packages so you can email us the size you need to double check.

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If I need to exchange an item, do I have to pay the postage?

Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.

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How will I know if City Wear Fashions receive my return package yet?

We will send you an email or text message at the time your return package is processed.

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What is your complete returns policy?

We do not accept returns but we can do exchanges within 15 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached.

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How do I redeem a discount coupon?

Upon Checkout, you will see on the top left corner “Coupon Code”. Please click on that and fill in the blank.

 

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How can I find out about promotions?

We recommend that you sign up for our email mailing list or follow us on Instagram @Citywearfashions Once you sign up, we’ll email you on a regular basis with the latest news and promotions.

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Why does City Wear Fashions ask for my email address?

When providing us with your email address, we can send you very important emails about your order and the other is to keep in contact with you if it’s necessary about problems/concerns with your order. We will

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Can I save the items in my shopping cart and buy them later?

You can but at all items are sold on a first-come, first-served basis. This means that the items you have in your shopping cart today may not be available at a later date.

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Does City Wear Fashions offer Cash on Delivery ?

All orders must be paid in full before your order will be sent out

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Does City Wear Fashions accept checks?

Sorry, we do not accept checks.

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Which forms of payment options does City Wear Fashions accept?

We accept credit cards, debit cards, and PayPal.

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How do I cancel my order?

You must contact us immediately through email and if we are able to assist you we will absolutely do so. We try to process and ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed.

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I already placed an order with City Wear Fashions. Can I change something?

We try to process and ship all orders as quickly as possible, if you contact us before your order has been shipped we can change it. But if your order is shipped we will not be able to assist you.

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I just placed an order. How long before it will be shipped?

Generally speaking, it takes 2 business days to ship in the U.S. International shipping can vary per address. We do our best to ship all orders as quickly as possible. As soon as your order has been shipped you will be provided with a tracking number.

If your order is being billed and shipped to different addresses, we’ll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.

We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.

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